Whitney Harris Brown, PhD MBA
Operations Manager
Welcome.
If you are looking to increase technology adoption rates, optimize AI workflows, and maximize ROI, you are in the right place. Let's Connect!
​
I'm Whitney Brown. I am an efficiency-loving workflow optimizer who understands the importance of human-machine teams. As a data-driven operations manager and data expert, I have 15+ years of cross-sector experience supporting highly regulated healthcare and government sectors.​
​
Throughout my career, I learned a great deal about the importance of the operator in the success (or failure) of new technologies.
Now, I help organizations avoid the pitfalls that lead to tech adoption gaps and maximize return on technology investments. Let's connect!​
​
​
My experience across the healthcare sector has spanned HealthTech startups, venture funds, health equity, research, healthcare consulting/CROs, and health insurance.​
​
​
​
My time in government gave me the opportunity to conduct test & evaluation for some of the newest software, tools, and capabilities within the DoD.
Consulting Experience
I help organizations drive efficiency and growth through strategic tools, data-driven workflows, and AI-enabled automation through
Process Improvement and Automation
Who's in the loop?
​
Human-machine teaming has been a discussion point for business since the creation of SNARC (Stochastic Neural Analog Reinforcement Calculator), the first artificial neural network. With the increasing availability of AI/ML tools and the complexity of integrations, it becomes even more important to understand cross-functional, cross-platform goals and use cases. Departments can no longer remain siloed and neither can institutional knowledge. It is vital to design dynamic workflows capable of integrating new business needs and tools
2
Data Management Strategies
Make data integrity a
team sport
​
Data management begins well before the data reaches the DB. It occurs during the first targeted ad or initial sales call. It occurs during an employee's first few days of onboarding. Designing workflows to shape when, where, and how data is shared not only informs business analysts but also keeps all the institutional knowledge in-house when a member of the team moves to a new department...or a new company.
3
Technology integration and rollouts
Bridge the adoption gap between institutional knowledge and structured data
​
Some team members will never become early adopters, and that's OK. Successful enterprise tools and systems require successful implementation plans. Using human-centered design improves adoption rates, increases proficiency, and unlocks the full potential of efficiency gains.
​
Adoption gaps occur for a number of reasons and can significantly reduce the ROI of new technology. Even worse, it can waste valuable resources. At a time when new tools and technologies are being released every day, it is important to have a human-centered change management strategy in place.
1
Professional Experience
Manager, Data Operations
H1 – HealthTech | New York, New York
Senior Program Operations Analyst
Blue Cross/Blue Shield (HMSA) | Honolulu
​
Manager, Operations Research
CTI - GovTech | Virginia
Fund Operations Analyst
Connecticut Innovations | Connecticut
Bachelor's of Arts
Stanford University
Human Anthropology, Pre-Medicine
Doctorate of Philosophy
​Yale University
Biological and Biomedical Sciences
Master's of Business Administration
University of Hawaii
Healthcare analytics
July 2024 - May 2025
January 2023 - June 2024
Consulting Experience
Health Equity with
Impact Experience
​​During my time with Impact Experience, I supported the creation and execution of products and programs centered around fetal/maternal health and health disparities highlighted during the COVID-19 pandemic.
​
I spearheaded a research initiative for C-Note, a community development financial institution related to the optimization of capital for small businesses.
Operations management with
InRoad Medical
My time with InRoad Medical a medical consultancy, focused on preparing the business to scale from a partnership to an agency model. I designed new workflows and operations with minimal intervention set up the invoicing, accounts receivable, administrative, and marketing systems. Creating easily maintained systems was essential for full time doctors consulting as fractional CMOs.
Market analysis and GTM with
Frequency Mind
